Policies

Refund Policy

All prepaid services are nonrefundable unless otherwise agreed to in writing.

Cancellation Policy

We understand that plans may change, and we want to accommodate our clients as much as possible.

To ensure efficient scheduling and fair treatment, we have a 24-hour cancellation policy for coaching calls, consulting meetings, and other prepaid, scheduled services.

If you need to cancel or reschedule your meeting, please notify us at least 24 hours in advance.

Failure to do so may result in a cancellation fee or forfeiture of your scheduled meeting slot.

To cancel or reschedule, please contact us by email or phone at least 24 hours before the scheduled meeting time. We appreciate your understanding and cooperation.

Dispute Policy

At Polished Carbon LLC, client satisfaction is our highest priority.

In the event of a dispute, we've established the following policy:

Open Communication: We encourage clients to communicate any issues or concerns about our services promptly. This helps us address the matter in a timely manner and find a satisfactory resolution.

Formal Complaint Process: If a client wishes to escalate a dispute, they may submit a formal complaint in writing using our contact form, by email, or by mail.

The complaint should include a detailed description of the issue, relevant documentation, and any proposed solutions.

Review and Investigation: Upon receiving a formal complaint, our team will promptly review the matter and conduct a thorough investigation. We will consider all available evidence and perspectives to reach a fair resolution.

Mediation: In some cases, we may suggest mediation as a way to resolve the dispute amicably. A neutral third party may facilitate discussions between the client and our company to reach a mutually agreeable solution.

Resolution: Once the investigation is complete and all parties have had an opportunity to present their case, we will propose a resolution to the dispute. This may include compensation, adjustments to the service provided, or other measures to address the client's concerns.

Client Satisfaction: Our ultimate goal is to ensure that our clients are satisfied with the outcome of any dispute resolution process. We will work diligently to find a solution that meets the client’s needs and maintains our commitment to excellence.

Consumer Data Privacy Policy

At Polished Carbon LLC, we are committed to protecting the privacy and security of our customers’ personal information. This Consumer Data Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our products, services, websites, or applications.

Information We Collect:

We may collect personal information directly from you, such as your name, contact details, email address, and payment information, when you make a purchase or sign up for our services.

We may also collect information automatically when you interact with our websites or applications, including your IP address, device information, browser type, and browsing behavior.

We may collect data from third-party sources or partners, such as social media platforms or marketing partners, in accordance with their privacy policies and applicable laws.

Use of Information: We use the information we collect to provide and improve our products and services, personalize your experience, process transactions, communicate with you, and fulfill legal or contractual obligations. We may use your information to send you marketing communications, promotions, or surveys, but you can opt out of receiving such communications at any time. We do not sell or rent your personal information to third parties for their marketing purposes.

Data Security: We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We restrict access to your personal information to authorized personnel only and ensure that they are trained in handling sensitive data securely.

Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We may anonymize or aggregate your data for analytical purposes, in which case we may retain and use this information indefinitely without further notice to you.

Your Rights: You have the right to access, correct, or delete your personal information held by us. You may also request restrictions on the processing of your data or object to certain processing activities. To exercise your rights or make inquiries about your personal information, please contact us using the contact details provided below.

Updates to Privacy Policy: We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this Policy periodically for any updates or changes.

By using our products or services, you consent to the collection, use, and processing of your personal information as described in this Privacy Policy. If you have any questions or concerns about our Privacy Policy or data practices, please use our contact form or send an email to info@justinw179.sg-host.com.

Thank you for trusting Polished Carbon LLC with your personal information. We are committed to protecting your privacy and ensuring transparency in our data-handling practices.

Security Capabilities and Policy for Transmission of Payment Card Details

Payments are processed via Stripe or Quickbooks in USD. Stripe and Quickbooks are widely trusted payment processing platforms that prioritize security and compliance.

When using Stripe or Quickbooks for the transmission of payment card details, the following security capabilities and policies are in place:

Encryption: Stripe and Quickbooks employ strong encryption algorithms and protocols, such as TLS (Transport Layer Security), to encrypt payment card details during transmission over the internet. This ensures that sensitive information remains secure and protected from unauthorized access.

PCI Compliance: Stripe and Quickbooks are certified as Level 1 PCI Service Providers, which is the highest level of certification available under the Payment Card Industry Data Security Standard (PCI DSS). This certification demonstrates their adherence to stringent security standards and best practices for handling payment card data.

Secure Transmission Channels: Payment card details transmitted through Stripe or Quickbooks are routed over secure and dedicated communication channels, utilizing HTTPS (Hypertext Transfer Protocol Secure) to provide encryption and data integrity during transit.

Tokenization: Stripe and Quickbooks employ tokenization to enhance security during payment card transmission. Instead of transmitting sensitive card details directly, they replace them with unique tokens, which are meaningless to unauthorized parties. This minimizes the risk associated with storing and transmitting payment card data.

Two-Factor Authentication (2FA): Stripe and Quickbooks offer two-factor authentication as an additional layer of security for account access. This helps prevent unauthorized access to accounts and further protects payment card data stored within the platforms.

Security Audits and Assessments: Stripe and Quickbooks conduct regular security audits and assessments to identify and address potential vulnerabilities in their systems and infrastructure. These assessments help ensure continuous improvement of security measures and maintain compliance with industry standards.

Fraud Prevention: Stripe and Quickbooks employ advanced fraud detection mechanisms, such as machine learning algorithms and real-time transaction monitoring, to detect and prevent fraudulent activities related to payment card transactions. This helps protect both merchants and customers from fraudulent transactions.

Compliance Certifications: In addition to PCI DSS certification, Stripe and Quickbooks may hold various other compliance certifications and attestations, such as SOC 2 Type II, ISO 27001, and GDPR compliance. These certifications demonstrate their commitment to security, privacy, and regulatory compliance.

By leveraging the security capabilities and policies provided by Stripe and Quickbooks, businesses can confidently transmit payment card details while ensuring the highest standards of security, compliance, and data protection. It is essential for businesses to follow Stripe’s or Quickbooks' integration best practices and security recommendations to maximize the security of payment card data transmission.